Privacy Policy
Effective Date: 02 Sept 2025
Bellix Labs Pte Ltd (UEN: 202517869K), located at 60 Paya Lebar Road #07-54, Paya Lebar Square, Singapore 409051, (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the Singapore Personal Data Protection Act (PDPA) and, where applicable, international data protection laws.
1. Information We Collect
When you engage with us (e.g., signing up for a subscription, booking a demo, or contacting support), we may collect:
Personal details: name, email, phone number, company name
Payment information: billing details (processed via third-party payment gateways; we do not store credit card details)
Technical information: IP address, browser type, device information, usage logs
Business data: messages, preferences, or data you provide when using our services (e.g., appointment info, client communication records within our automation systems)
2. How We Use Your Information
We may use your personal data for purposes including:
Providing and managing our services and subscriptions
Processing payments and billing
Sending important service updates and account information
Improving our systems, features, and customer experience
Conducting analytics and performance tracking
Marketing communications (with your consent, and you may opt-out anytime)
3. Consent
By providing your personal information, you consent to us collecting and using it for the stated purposes.
If we use your information for secondary purposes (e.g., marketing), we will either obtain your direct consent or provide an opt-out option.
You may withdraw consent at any time by contacting us at [email protected].
4. Disclosure of Information
We may disclose your information if:
Required by law, regulation, or government request,
Necessary to enforce our Terms of Service, or
To trusted service providers who support our business operations (e.g., cloud hosting, payment processors, communication platforms).
We ensure such providers handle your data securely and only as necessary to perform their services.
5. Third-Party Services and International Data Transfers
Our services may integrate with third-party tools (e.g., WhatsApp, payment gateways, calendars, CRM systems). These providers have their own privacy policies governing how they handle your data.
By using our services, you acknowledge and agree that your data may be transferred outside Singapore, including to jurisdictions that may not have the same level of data protection laws. We will take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy.
6. Data Security
We take reasonable measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
All data transmitted is encrypted where possible (e.g., SSL/TLS). While no method of online transmission is 100% secure, we follow industry best practices to safeguard your data.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Business and financial records may be retained for up to five (5) years in line with Singapore legal requirements.
8. Data Breach Notification
If we become aware of a data breach that is likely to result in significant harm, we will notify affected clients promptly and in accordance with our obligations under the Singapore PDPA.
9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and improve our services. You can manage your cookie preferences through your browser settings.
10. Age of Consent
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have obtained parental/guardian consent for any minor dependents.
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will take effect immediately upon posting on our website. If significant changes are made, we will notify users via email or a site notice.
12. Contact Information
For access, correction, withdrawal of consent, or complaints regarding your personal data, please contact us:
📧 [email protected]
📍 Bellix Labs Pte Ltd, 60 Paya Lebar Road #07-54, Paya Lebar Square, Singapore 409051